Introduction The United Nations Millennium Project, “The Capacity to Decide,” identified decision-making as one of the top 15 global challenges facing humanity today! It is easy to understand why decision-making viewed with such acclaim is a critical soft skill for most monumental public and private sector investment, resource allocation, and Read more…
Introduction Information Technology (IT) investments have become one of the more critical and expensive items in a company’s investment portfolio. Best-in-class organizations ensure that these investments are helping to provide real business value with the use of the strategic alignment model. The Strategic Alignment Model (SAM) provides an organization with a robust Read more…
Introduction In today’s era of immediacy, shoppers are more demanding and quality-sensitive than in past times. Customer satisfaction is a prevailing predictor of customer retention, loyalty, and profitable relationships. In a competitive marketplace where businesses compete daily for consumers, exceptional customer fulfillment is a key differentiator and increasingly has become Read more…
Introduction PDCA (Plan–Do–Check–Act) is an iterative four-phase analysis technique used to identify and support the continuous improvement of processes and products. PDCA helps businesses develop hypotheses about what needs to change, test, and implement in a constant feedback loop. The successful use of PDCA achieves a balance between the systems Read more…
Introduction Benchmarking is a strategic approach of evaluating a set of customer-focused organizational processes, activities, and products/services, with other internal business units and externally with corporate entities in the same industry or in the broader marketplace. As a strategic management tool, benchmarking exercises provide the “why” and “how” behind an Read more…
Introduction The saying attributed to many recognized management and quality gurus – “If you can’t measure It, you can’t improve It” – is a widely accepted truism articulated Incessantly by leading companies in today’s constantly-changing economy. This adage means that businesses incapable of measuring performance (at all levels) will generally Read more…
Introduction Market research supports that less than 5% of prospective buyers truly trust salespersons. The opportunity to meaningfully improve this indicator is limited if the sales team delivers an undistinguished marketing pitch that lacks focus on real business and technology problems and opportunities. The answer to this dilemma, for many Read more…
Information A PEST Analysis (Political, Economic, Socio-cultural, and Technological) is a brainstorming and analysis method for businesses to assess critical external factors that influence their operation and market competitiveness. The four PEST factors define the big picture of where the company is currently situated and future operating environment in comparison Read more…
Introduction Business Intelligence (BI) supports technologies for data analysis and provision of historical, current and predictive views of business operations across the enterprise. BI has evolved from data collecting into a more advanced business discipline. BI provides the capability to manage large volumes of complex structured and sometimes unstructured data Read more…
Introduction Today, it is a reality that Artificial Intelligence (AI) – Cognitive Technologies can successfully emulate and supplement the power and processing of the human brain. This is a significant and valuable development for both the private and public sectors which have new and innovative opportunities to leverage and exploit Read more…