ECM solutions unlock and leverage information and corporate knowledge embedded in its content. ECM captures, stores, activates, analyzes and automate content, providing new value from data that was unstructured. When effectively managed within the organization, content can be used to engage customers, automate business processes and enhance collaboration.

Outlined below are workplace statistics, derived from an array of market research and intelligence, that will likely make you rethink the handling of content with a productivity view.

  • Knowledge workers and professionals expend 50% of their time searching for information and take about 18 minutes to locate each individual document.
    (Source: Gartner)
  • Employees spend 20% to 40% of their time searching for documents manually.
    (Source: Coopers and Lybrand)
  • Knowledge workers waste a significant amount of time working with documents. This time is estimated to cost about $19,800 per worker annually, and amounts to a loss of 21.8% in an organization’s total productivity.
    (Source: IDC)
  • Access to up-to-date customer data and correspondence can produce improvements to customer service levels from customer-facing staff of 33%, with over half (57%) estimating a 25% improvement or more.
    (Source: AIIM 2012 – Capitalizing on Content)
  • Managers’ report that they miss important information daily because it exists within the company, but they cannot locate.
    (Source: Accenture)
  • For lost documents, companies pay a cost of searching 6X the value of the original document.
    (Source: Coopers & Lybrand)
  • 28% of respondents had their records management and security practices or exposed by an auditor in the last three years.
    (Source: AIIM’s “Plotting the Changes”)
  • 27% of businesses have suffered a loss of business or loss of reputation in the past because of poor records keeping practices.
    (Source: AIIM’s “Plotting the Changes”)

Public and private sector organizations face increasing customer, marketplace and compliance challenges to improve efficiencies, optimize and leverage business processes, monetize services, and comply with the growing complexity of governmental regulations.

As a result, creating and implementing an effective content management strategy should be a priority undertaking within an organization’s strategic framework. This entails conducting a comprehensive assessment of the current business and technology in order create the baseline for a successful design of a modern enterprise content management strategy based within a digital transformation approach.


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