Today, the world is witnessing a data explosion that’s growing rapidly by the day with organizations continually challenged by uncertainty, rising complexity, and rapid change that are having significant impacts on the creation and use of data, content, records and knowledge.

Market research supports that by 2025, the volume of data created by individuals and organizations is estimated to reach 180 zetta bytes. As this data is growing exponentially, so are the innovative content supporting solutions to extract value from the data. Extracting the wealth of structured and unstructured data is essential to improving and streamlining business processes, empowering knowledge workers, and increasing internal and external collaboration.

Over time and through reorganizations and/or acquisitions, companies generally operate with an array of disparate systems that support different business models and processing activities. By consolidating all enterprise content handling activities into one global standard provides a streamlined, consistent, and personalized online experience to both internal and external users.

To meet this challenge, Content Services Platform (CSP) are being introduced as an integral component of an enterprise  content management strategy. CSP solutions are designed to capture, classify, manage, secure, process, share, retrieve, and analyze content. 

Content Services Platform: Definition 

A Content Services Platform (CSP) is a set of services and micro services, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types and to serve multiple constituencies and numerous use cases across an organization.

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A CSP has the flexibility to support existing and emerging content use cases. It has its own repository and integrates external repositories through connectors, APIs or packaged integrations.

Content Services Platform: Capabilities

A Content Services Platform capabilities include:

  • A platform orientation, including service-oriented architecture, integrated content repository, and content-related services and user interfaces, instead of pre-built, content-oriented process applications.
  • A services-led architecture that enables content-oriented capabilities in all key business functional areas, all of which can be delivered in on-premises, cloud or hybrid deployments.
  • Agile and flexible services and interfaces that can be customized, extended and integrated through publicly available APIs, connectors to commonly used productivity, EPR and line-of-business applications.
  • Innovation in content-related processes, emergent analytical and intelligent functionality, and new approaches to services delivery models. These in turn enable more-seamless management of enterprise content in use cases including user productivity, records management, business processing, content ecosystems and digital transformation.

Content Services Platform: Migration 

A successful CSP migration plan is customized based on the organization’s business and technical requirements.

The key organizational document / content activities typically included in a CSP Migration Project include:

  • Document class mappings
  • Document property mappings
  • Document security
  • Annotations and annotation security
  • Document formats
  • Systems to be migrated (test, prod, etc.)
  • Initial migration testing
  • Process for managing the migration
  • Exception processing
  • Acceptance of migrated documents
  • Reconciliation and remediation

Content Services Platform: Value

The key values realized from a successful implementation of a Content Services Platform:

  • Provide a set of rich pre-built functionality and technical capabilities ‘out-of-the-box’ and tools to easily customize to unique business and technical requirements.
  • Separate out the software logic functions (integration, process, and decision logic) so that a flexible IT architecture can be designed to support future production and change.
  • Allow fast and cost-effective design, development and deployment of a highly-productive and flexible user-facing business adaptive software applications in shorter time frames.




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