In order to understand the real value and associated benefits of corporate knowledge management (KM) strategic initiatives and programs, it is crucial to assess its impact (qualitative and quantitative) on the more direct outcomes of the business and support activities it supports. Like most business activities customized metrics need to Read more…
Introduction Leveraging knowledge is a key competitive advantage for success in the current economy. The success of knowledge management (KM) programs involves an almost total change in the manner employees, business processes and technology interact with each other and is influenced by corporate culture and personality. The first steps to Read more…
Introduction Market intelligence supports that a large percentage of organizations actively engaged with knowledge management (KM) have a dilemma in identifying the value generated (positive, negative or neutral) to enterprise productivity and profitability. This condition, for the most part, results from a lack of structured and down-to-earth approaches, methods, and Read more…
Introduction A critical challenge of Knowledge Management (KM), from its introduction into the business lexicon, has been the dilemma of how to successfully capture, leverage and exploit tacit knowledge represented by human experience and insights. Tacit knowledge is generally defined as “know-how” — versus “know-what” (facts), “know-why” (science), or “know-who” Read more…
The challenges to improve the effectiveness of business processing are placing renewed focus on organizing and homogenizing critical content into a structured ecosystem. In response, many organizations are embarking on developing enterprise content strategies and infrastructures with focus on people, processes, and technology in alignment with enterprise business and technology Read more…
Introduction Taxonomies are emerging from the boondocks of biology, library science, and book indexing into a dynamic knowledge-centric world. In this environment, taxonomies are being viewed potentially as the ‘silver bullet’ that will help knowledge workers find the needle in the (digital) haystack, reduce “friction” in electronic commerce, facilitate scientific Read more…
The challenge is continual content effectiveness and efficiency balanced with cost and risk. How do companies tackle this quandary within the current business model? One approach is to conduct an assessment with the key goal of discovering the information that supports the ‘what, why, how, where, and when’ of the organization’s Read more…