Introduction A primary strategic goal of mainstream businesses is the regular acquisition of new customers, leaving limited resources to drive customer retention successfully. Research supports the proposition that it is less expensive to maintain and Read more
Introduction Information Technology (IT) investments have become one of the more critical and expensive items in a company’s investment portfolio. Best-in-class organizations ensure that these investments are helping to provide real business value with the Read more
Introduction In today’s era of immediacy, shoppers are more demanding and quality-sensitive than in past times. Customer satisfaction is a prevailing predictor of customer retention, loyalty, and profitable relationships. In a competitive marketplace where businesses Read more
Introduction Quickly identifying and resolving workplace conflicts is a continual challenge for commercial and public sector executives. Today, workplace conflict among employees is commonplace and an anticipated condition with the constant introduction of new technologies, Read more
Introduction Software development projects, after much investment, employee effort and passion, and time frequently fail to deliver planned outcomes and benefits! The consensus among academic and management gurus is that the failure rate of software Read more
Introduction Today’s most successful businesses aggressively rely on definite plans and decisions, not passive actions, to limit tenacious disruption and actively shape their forward paths with a focus on leadership as a primary strategic underpinning. Read more
Introduction The modern workplace has evolved into an interpersonal dynamic with functional employee interactions and dealings recognized as essential to a high-performance and productive environment. In past years, the critical worker skills requirements were hard, Read more
Introduction The United Nations Millennium Project, “The Capacity to Decide,” identified decision-making as one of the top 15 global challenges facing humanity today! It is easy to understand why decision-making is viewed with such acclaim, Read more
Introduction A start-up business is an entrepreneurial venture that endeavors to validate a marketplace need by developing a viable value proposition around a founder’s innovative product, service, or processor platform. There are many difficulties and Read more
Introduction Most corporate executives understand and appreciate the fundamentals and values of organizational change. However, they often have personal filters and blind spots that may weaken and destabilize a change program. Successful change programs typically Read more