Introduction A primary strategic goal of mainstream businesses is the regular acquisition of new customers, leaving limited resources to drive customer retention successfully. Research supports the proposition that it is less expensive to maintain and Read more
Introduction Information Technology (IT) investments have become one of the more critical and expensive items in a company’s investment portfolio. Best-in-class organizations ensure that these investments are helping to provide real business value with the Read more
Introduction In today’s era of immediacy, shoppers are more demanding and quality-sensitive than in past times. Customer satisfaction is a prevailing predictor of customer retention, loyalty, and profitable relationships. In a competitive marketplace where businesses Read more
Introduction Most corporate executives understand and appreciate the fundamentals and values of organizational change. However, they often have personal filters and blind spots that may weaken and destabilize a change program. Successful change programs typically Read more
Introduction The most creative organizations are also predictably the most competitive in their target market segments as they report consistent high growth, profitable products and services, and optimal employee productivity. Creativity stimulates new ideas, challenges Read more
Introduction Profitable long-term customer relationships are the lifeblood of a successful company! This truism supports that effective customer interactions, in the current economy, are carried out in a professional, and problem-free manner. Today’s smart consumers Read more
Introduction Employee empowerment is a business strategy where employees are provided a level of autonomy to make decisions with tangible impact over processes and quality standards within their assigned roles. Empowered workers have a clear Read more
Introduction A top priority of strategic-focused business executives is the responsibility to establish and continually enrich long-term business relationships with supply chain partners that contribute directly or indirectly to the continual growth and profitability of Read more
Introduction Business interviewing includes quantitative and qualitative methods for conducting individual and group activities to collect information on a company strategy, policy, process, program, product, or service. In common parlance, the word ‘interview’ refers to Read more
Introduction In the current environment, a successful business must quickly respond and adapt to changing customer conditions and regulatory edicts in competitive industry-specific segments. Today this challenge is being tested with incessant customer demands for Read more