Introduction Most corporate executives understand and appreciate the fundamentals and values of organizational change. However, they often have personal filters and blind spots that may weaken and destabilize a change program. Successful change programs typically Read more
Introduction The most creative organizations are also predictably the most competitive in their target market segments as they report consistent high growth, profitable products and services, and optimal employee productivity. Creativity stimulates new ideas, challenges Read more
Introduction Profitable long-term customer relationships are the lifeblood of a successful company! This truism supports that effective customer interactions, in the current economy, are carried out in a professional, and problem-free manner. Today’s smart consumers Read more
Introduction Employee empowerment is a business strategy where employees are provided a level of autonomy to make decisions with tangible impact over processes and quality standards within their assigned roles. Empowered workers have a clear Read more
Introduction A top priority of strategic-focused business executives is the responsibility to establish and continually enrich long-term business relationships with supply chain partners that contribute directly or indirectly to the continual growth and profitability of Read more
Introduction Business interviewing includes quantitative and qualitative methods for conducting individual and group activities to collect information on a company strategy, policy, process, program, product, or service. In common parlance, the word ‘interview’ refers to Read more
Introduction In the current environment, a successful business must quickly respond and adapt to changing customer conditions and regulatory edicts in competitive industry-specific segments. Today this challenge is being tested with incessant customer demands for Read more
Introduction PDCA (Plan–Do–Check–Act) is an iterative four-phase analysis technique used to identify and support the continuous improvement of processes and products. PDCA helps businesses develop hypotheses about what needs to change, test, and implement in Read more
Introduction In manufacturing, Gemba usually refers to the shop floor. In the business environment, Gemba represents the site of value creation within the organization’s core business processes and supporting activities. Gemba is now recognized and Read more
Introduction The Challenge Workshop Approach (CWA) is a process used to quickly obtain consensus and approval on important corporate business and technology decisions. CWAs are highly structured and facilitated that bring together company (or customer) Read more