Introduction COVID-19 is a significant medical problem and the catalyst for the ensuing global recession. The business community hard hit with mandates and virus containment measures continually face challenges for dealing with lockdowns, job losses, and supply chain disruptions. The IMF World Economic Outlook, 2020 recently highlighted that many countries Read more…
Introduction The United Nations Millennium Project, “The Capacity to Decide,” identified decision-making as one of the top 15 global challenges facing humanity today! It is easy to understand why decision-making viewed with such acclaim is a critical soft skill for most monumental public and private sector investment, resource allocation, and Read more…
Introduction Information Technology (IT) investments have become one of the more critical and expensive items in a company’s investment portfolio. Best-in-class organizations ensure that these investments are helping to provide real business value with the use of the strategic alignment model. The Strategic Alignment Model (SAM) provides an organization with a robust Read more…
Introduction Profitable long-term customer relationships are the lifeblood of a successful company! This truism supports that effective customer interactions, in the current economy, are carried out in a professional, and problem-free manner. Today’s smart consumers expect more value from their providers with a dedicated focus on relevance, product availability, ease Read more…
Introduction A top priority of strategic-focused business executives is the responsibility to establish and continually enrich long-term business relationships with supply chain partners that contribute directly or indirectly to the continual growth and profitability of their business. History has witnessed, in the 21st century, that even companies, with exceptional and Read more…
Introduction In the current environment, a successful business must quickly respond and adapt to changing customer conditions and regulatory edicts in competitive industry-specific segments. Today this challenge is being tested with incessant customer demands for high quality, cost-effective, and customized mass-produced products and receptive supporting services. The Eight Disciplines (8Ds) Read more…
Introduction PDCA (Plan–Do–Check–Act) is an iterative four-phase analysis technique used to identify and support the continuous improvement of processes and products. PDCA helps businesses develop hypotheses about what needs to change, test, and implement in a constant feedback loop. The successful use of PDCA achieves a balance between the systems Read more…
Introduction The Six Thinking Hats innovative brainstorming technique, developed by Edward de Bono, is an interactive, collaborative team exercise that provides a structured framework for successfully conducting group creative-thinking and decision-making activities. This creative technique builds off the conventional notion of “putting on your thinking hat” with the use of Read more…
Introduction Records and Information Management (RIM), is an integrated business process that manages and controls organizational records and information throughout their business life cycle, from creation to maintenance to disposition. A business record is an official record of an event or transaction, document, or log. RIM is responsible for establishing Read more…
Introduction Enterprise Content Management (ECM) Strategy Framework is a formal structure used to plan and strategize enterprise-wide content creation, publication, and governance in support of business and support processes and activities. The concept of an ECM represents integrated enterprise-wide management of the life cycles of all forms of recorded information Read more…