Voice of Customer: 360 View – Safeguard, Cultivate & Leverage

Introduction In today’s era of immediacy, shoppers are more demanding and quality-sensitive than in past times. Customer satisfaction is a prevailing predictor of customer retention, loyalty, and profitable relationships. In a competitive marketplace where businesses compete daily for consumers, exceptional customer fulfillment is a key differentiator and increasingly has become Read more…

The Saga of Workplace Conflict: Danger Ahead

Introduction Quickly identifying and resolving workplace conflicts is a continual challenge for commercial and public sector executives. Today, workplace conflict among employees is commonplace and an anticipated condition with the constant introduction of new technologies, processing complexities, governmental regulations, and different employee generational behaviors. Wherever two or more people come Read more…