Introduction In today’s era of immediacy, shoppers are more demanding and quality-sensitive than in past times. Customer satisfaction is a prevailing predictor of customer retention, loyalty, and profitable relationships. In a competitive marketplace where businesses compete daily for consumers, exceptional customer fulfillment is a key differentiator and increasingly has become Read more…
Introduction In the current environment, a successful business must quickly respond and adapt to changing customer conditions and regulatory edicts in competitive industry-specific segments. Today this challenge is being tested with incessant customer demands for high quality, cost-effective, and customized mass-produced products and receptive supporting services. The Eight Disciplines (8Ds) Read more…
Introduction Benchmarking is a strategic approach of evaluating a set of customer-focused organizational processes, activities, and products/services, with other internal business units and externally with corporate entities in the same industry or in the broader marketplace. As a strategic management tool, benchmarking exercises provide the “why” and “how” behind an Read more…
Introduction Successful small and medium businesses (SMB) companies face continual challenges in retaining customers and ensuring profitable long-term relationships. In this regard, SMB businesses are turning toward more non-traditional ‘wow’ approaches to identify creative and more powerful means of retaining and up-selling and cross-selling existing customers. However, this is not Read more…
Introduction Workers are human, and that suggests they will generally slip-up and make mistakes as a matter of course, in their daily work routines! The majority of US workers, as reported by leading research organizations, are not able to complete the day without encountering situations where some level and value Read more…
This article is one of a series of Knowledge Compass presentations that highlight insightful and pointed quotations of influential authors, thinkers, philosophers, and others that have influenced culture, business, and world events over the years in both modern and ancient times. A Quotation is the repetition of someone else’s statement Read more…
This article is one of a series of Knowledge Compass presentations that highlight insightful and pointed quotations of influential authors, thinkers, philosophers, and others that have influenced culture, business, and world events over the years in both modern and ancient times. A Quotation is the repetition of someone else’s statement Read more…
This article is one of a series of Knowledge Compass presentations that highlight insightful and pointed quotations of influential authors, thinkers, philosophers, and others that have influenced culture, business, and world events over the years in both modern and ancient times. A Quotation is the repetition of someone else’s statement Read more…