Introduction In today’s era of immediacy, shoppers are more demanding and quality-sensitive than in past times. Customer satisfaction is a prevailing predictor of customer retention, loyalty, and profitable relationships. In a competitive marketplace where businesses compete daily for consumers, exceptional customer fulfillment is a key differentiator and increasingly has become Read more…
Introduction Profitable long-term customer relationships are the lifeblood of a successful company! This truism supports that effective customer interactions, in the current economy, are carried out in a professional, and problem-free manner. Today’s smart consumers expect more value from their providers with a dedicated focus on relevance, product availability, ease Read more…
Introduction In the current environment, a successful business must quickly respond and adapt to changing customer conditions and regulatory edicts in competitive industry-specific segments. Today this challenge is being tested with incessant customer demands for high quality, cost-effective, and customized mass-produced products and receptive supporting services. The Eight Disciplines (8Ds) Read more…
Introduction Six Sigma is a set of approaches, techniques, and tools to improve the capability of business processes. This increase in performance and decrease in process variation helps lead to defect reduction and improvement in profits, employee morale, and quality of products or services. A Six Sigma process is one Read more…
Introduction Benchmarking is a strategic approach of evaluating a set of customer-focused organizational processes, activities, and products/services, with other internal business units and externally with corporate entities in the same industry or in the broader marketplace. As a strategic management tool, benchmarking exercises provide the “why” and “how” behind an Read more…
Introduction Successful small and medium businesses (SMB) companies face continual challenges in retaining customers and ensuring profitable long-term relationships. In this regard, SMB businesses are turning toward more non-traditional ‘wow’ approaches to identify creative and more powerful means of retaining and up-selling and cross-selling existing customers. However, this is not Read more…
Introduction Records and Information Management (RIM), is an integrated business process that manages and controls organizational records and information throughout their business life cycle, from creation to maintenance to disposition. A business record is an official record of an event or transaction, document, or log. RIM is responsible for establishing Read more…
Introduction Enterprise Content Management (ECM) Strategy Framework is a formal structure used to plan and strategize enterprise-wide content creation, publication, and governance in support of business and support processes and activities. The concept of an ECM represents integrated enterprise-wide management of the life cycles of all forms of recorded information Read more…
Introduction Workers are human, and that suggests they will generally slip-up and make mistakes as a matter of course, in their daily work routines! The majority of US workers, as reported by leading research organizations, are not able to complete the day without encountering situations where some level and value Read more…
Introduction Enterprise Content Management (ECM) solutions unlock and leverage corporate information and knowledge embedded in its content. ECM captures, stores, activates, analyzes, and automates content, providing new value from data that was unstructured. When effectively managed within the organization, content can be used to engage customers, automate business processes, and Read more…