Introduction Why is there such a dichotomy among Fortune500 companies on the value of a proactive and sustaining innovation workplace? Nowadays, COVID-19 changing market dynamics coupled with continual economic disruption, business disintermediation, and revolutionary technology introduction should be compelling grounds for business leaders to champion a robust corporate innovation culture Read more…
Introduction Over the last few months, the news media has continually bombarded us with coronavirus reports that focused on business shutdowns, layoffs, unemployment insurance and benefits, and our future financial prospects. Most people, during this challenging time, changed existing or created personal or family financial budgets and livelihood plans to Read more…
Introduction Is it possible to accurately predict the Operating Model that companies need to embrace and employ to keep or obtain a competitive advantage, in targeted markets, for future times? Have futurists and business leaders been more right than wrong, over the years, in prophesying the types of infrastructure, technology, Read more…
Introduction Information Technology (IT) investments have become one of the more critical and expensive items in a company’s investment portfolio. Best-in-class organizations ensure that these investments are helping to provide real business value with the use of the strategic alignment model. The Strategic Alignment Model (SAM) provides an organization with a robust Read more…
Introduction In today’s era of immediacy, shoppers are more demanding and quality-sensitive than in past times. Customer satisfaction is a prevailing predictor of customer retention, loyalty, and profitable relationships. In a competitive marketplace where businesses compete daily for consumers, exceptional customer fulfillment is a key differentiator and increasingly has become Read more…
Introduction Profitable long-term customer relationships are the lifeblood of a successful company! This truism supports that effective customer interactions, in the current economy, are carried out in a professional, and problem-free manner. Today’s smart consumers expect more value from their providers with a dedicated focus on relevance, product availability, ease Read more…
Introduction A top priority of strategic-focused business executives is the responsibility to establish and continually enrich long-term business relationships with supply chain partners that contribute directly or indirectly to the continual growth and profitability of their business. History has witnessed, in the 21st century, that even companies, with exceptional and Read more…
Introduction Business interviewing includes quantitative and qualitative methods for conducting individual and group activities to collect information on a company strategy, policy, process, program, product, or service. In common parlance, the word ‘interview’ refers to a one-on-one conversation between an interviewer and an interviewee. The term ‘interview ‘ is a Read more…
Introduction PDCA (Plan–Do–Check–Act) is an iterative four-phase analysis technique used to identify and support the continuous improvement of processes and products. PDCA helps businesses develop hypotheses about what needs to change, test, and implement in a constant feedback loop. The successful use of PDCA achieves a balance between the systems Read more…
Introduction The Challenge Workshop Approach (CWA) is a process used to quickly obtain consensus and approval on important corporate business and technology decisions. CWAs are highly structured and facilitated that bring together company (or customer) decision-makers and key stakeholders to improve decision quality and correctness in collapsed time frames. The Read more…