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    Analysis Techniques

    Business Requirements: The Good, Bad, & Ugly

    Introduction Most CIOs would agree that the lack of proper business analysis and inadequate QA of the Business Requirements Document (BRD) has a significant impact on the ultimate success of software development. A poorly prepared BRD may result in the Read more…

    By Kevin O'Sullivan, 5 yearsNovember 15, 2019 ago
    Organizational Dynamics

    First-Time Manager Selection & Transition: The ABCs

    Introduction Today, it is not shocking that underperforming managers are reported to make up about half of the corporate management universe. There’s no question about it that some workplaces are impacting significantly with ineffective managers. In these unsettled backdrops, value Read more…

    By Kevin O'Sullivan, 6 yearsOctober 30, 2019 ago
    Organizational Dynamics

    Organization Personality: Encourage & Empower

    Introduction Organization Personality epitomizes how an institution perceives, interprets, evaluates, and responds to real and potential risks, problems, and opportunities with employees, patrons, and partners. An organization’s personality is the melding of dominant employee traits, cognition, and emotional patterns with Read more…

    By Kevin O'Sullivan, 6 yearsOctober 18, 2019 ago
    Business Improvement

    The Delicate Balance: Customer Lifetime Journey

    Introduction A primary strategic goal of mainstream businesses is the regular acquisition of new customers, leaving limited resources to drive customer retention successfully. Research supports the proposition that it is less expensive to maintain and continually delight existing customers than Read more…

    By Kevin O'Sullivan, 6 yearsOctober 11, 2019 ago
    Business Decision-Making

    Strategic Alignment Model: Creating & Leveraging Value

    Introduction Information Technology (IT) investments have become one of the more critical and expensive items in a company’s investment portfolio. Best-in-class organizations ensure that these investments are helping to provide real business value with the use of the strategic alignment Read more…

    By Kevin O'Sullivan, 6 yearsOctober 2, 2019 ago
    Business Improvement

    Voice of Customer: 360 View – Safeguard, Cultivate & Leverage

    Introduction In today’s era of immediacy, shoppers are more demanding and quality-sensitive than in past times. Customer satisfaction is a prevailing predictor of customer retention, loyalty, and profitable relationships. In a competitive marketplace where businesses compete daily for consumers, exceptional Read more…

    By Kevin O'Sullivan, 6 yearsAugust 20, 2019 ago
    Business Decision-Making

    The Customer Experience (CX): Expectations & Perceptions

    Introduction  Profitable long-term customer relationships are the lifeblood of a successful company! This truism supports that effective customer interactions, in the current economy, are carried out in a professional, and problem-free manner. Today’s smart consumers expect more value from their Read more…

    By Kevin O'Sullivan, 6 yearsJune 16, 2019 ago
    Business Decision-Making

    Successful Business Partner Relationship Characteristics

    Introduction   A top priority of strategic-focused business executives is the responsibility to establish and continually enrich long-term business relationships with supply chain partners that contribute directly or indirectly to the continual growth and profitability of their business. History has witnessed, Read more…

    By Kevin O'Sullivan, 6 yearsJune 10, 2019 ago
    Business Start-up

    US Patent Process: Entrepreneur Basic Training

    Introduction   The genesis of the patent system, in the United States, was to grant the original inventor an official government-certified property right that would encourage other people to invent new products to improve living and working conditions. The first US Read more…

    By Kevin O'Sullivan, 6 yearsJune 8, 2019 ago
    Analysis Techniques

    Business Interviewing: Approach, Methods, & Hints

    Introduction  Business interviewing includes quantitative and qualitative methods for conducting individual and group activities to collect information on a company strategy, policy, process, program, product, or service. In common parlance, the word ‘interview’ refers to a one-on-one conversation between an Read more…

    By Kevin O'Sullivan, 6 yearsJune 7, 2019 ago

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